Westway Travel Branches in Wickford, Upminster and Thorpe Bay Essex

Review websites are now an integral part of the travel industry and booking process but recent concerns about them being manipulated by service providers are a worry. By posting your comments about venues, properties and Westway Travel I can assure you of two things.

1) The right people will see them. By this I mean either you, Westway clients or other travellers will read reviews from like minded local people.
2) I will personally be following all comments and will add my thoughts to all postings.

Remember we are independent of all Tour Operators and hotels and have no bias towards any product range. It is my staffs’ job to make sure you experience the best holiday possible.

I thank you in advance for taking the time to complete the guest book.
Ian Prior, Managing Director
Westway Travel
Tel - 01268 735301

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Just wanted to say a particular thank you to Louise at Wickford branch, and the other ladies there, for their advice and another well organised holiday. X.

Ian Prior reply: Pleasure

Added: July 22, 2016
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The resort of Puerto Pollensa was recommended to us by Westway. The resort was perfect for our young family and it was one of the best holidays we have ever had. The self catering accommodation at Las Velas was excellent and the whole trip went smoothly from start to finish. The location to the beach was fantastic as Westway suggested and the atmosphere of the place was just what we were after. I feel you met our specifications perfectly.

Many thanks for all your help and we look toward to booking our next holiday with you in the near future.

Ian Prior reply: Thank you for taking the time out of your busy day to report back on your Majorca holiday. Puerto Pollensa has always been a firm favourite of ours and especially with families. Not too busy but still plenty of restaurant life is always a perfect mix and I hope our next recommendation is as good

Added: July 9, 2016
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Hi Cyan

Thank you we had a lovely time on Alonnisos

The apartments of Illias studios were lovely, typically Greek with small bathroom and hard bed, but one of the cleanest studios I have ever stayed in. It was very well equipped. (Not that I used the kitchen) It was a short walk to the harbour with restaurant and bars, plus supermarkets. The local beach was only 5 min walk but a bigger beach was about 30 minute walk with sun beds and umbrella for €6 a day. Also had bars and restaurants. To get to this beach you walked down 150 steps okay going down but gets your heart rate going coming back up. The island is beautiful and is very quite and laid back with the cleanest sea water I have ever swam in.

The down side of this holiday

Once you land in Skiathos to get to the port is 5 minute coach ride but we had to wait 4 hours for the ferry. It would have been longer but out flight was delayed by 90 minutes. The ferry crossing took about 30 to 40 minutes.

On our return we had to catch the 6.40am ferry for a 4 pm flight home this flight was also delayed by 90 minutes. On both occasions we did not know about the delay until we were sitting on the plane.

On our wait in Skiathos we were told to leave our cases in a bar this bar had loads of cases and people going up to their bags collecting what they wanted and leaving them again. In this day and age with flight and bag security anyone could tamper with the bags. I found this a bit worrying.

Hope you find this helpful

Thank you for all your help

Kind Regards

Ian Prior reply: Yes I can understand your concerns about baggage and timings. Some of the islands in Greece are remote and keeping control of costs sometimes means we have to wait for a ferry over the expense of a private boat or day room in hotels. I have spoken to Cyan about the booking and we will pay special attention to this should you choose anther away from it all island

Pleased to hear the holiday was a success

Added: July 7, 2016
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Eventually made it to Alghero having had to cancel a previous trip. Hotel is in a great position overlooking the sea and is superb in every way. Quite a walk to the town and harbour but would be fine if you are younger and fitter than us.!! We went with Just Sardinia and their rep met us at the airport and kept in touch by text several times during the week. We were very impressed with this company. My usual thanks to Maxine for all she did to make this holiday really enjoyable.

Ian Prior reply: Thank you for your kind words and I will speak to Maxine about her high service levels.

Just Sardinia are one of a group of small companies that try to personalise the service they offer. So many clients feel that there are only big companies to make bookings with but in reality we work with many smaller ones. Perhaps next year we can introduce you to another of these tour operators

Added: July 4, 2016
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Emma did a great job of organising every detail of our holiday to Sorrento which made it very relaxing for us. A great hotel and excellent service throughout.
As mentioned to Emma our only comment is that it would be even better service if the Citalia rep was to meet you in person at some point at the beginning of your holiday to discuss tours, etc., rather than only having e-mail/phone contact, although this was not a problem at all because the hotel staff provided a fantastic service and covered all of our requirements

Ian Prior reply: So pleased to hear that Emma did a great job and that you enjoyed Italy so much. The Capodimonte has been a favourite of ours for many years and I am pleased it did not fail to please

I am a real Italy lover so if you are looking for another recommendation for next year don't hesitate to let us know. I don’t think you can beat the food, the culture, the friendly people and the crystal clear seas

Added: July 4, 2016
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Hi Cyan,
Once again the trip was a lovely early break. Great warm weather. Good flights (on time this year)
The hotel was just as good as last years which was the Platjador (being sister hotels one would hope so). Phil preferred last years as it was right on the prom whereas the Galleon was in town. We had a very large balcony right at roof top level - Room 401 - worth remembering. The pool was quiet but had a lot of blossoming trees around it (such a small complaint) which fell on the sun beds etc.
I once again went paddle boarding - Sitges SUP, which was lovely and a day trip to see inside the Sagrada Famillia. The hotel is only about 4 minutes walk from the bus stop for Barcelona/Airport buses.
Thanks again for all your help.
Take care and until the next time.
Kind regards
Tina & Phil.

Ian Prior reply: congratulations on getting into the Sagrada Famillia. I left it to late to book but new that as soon as I saw it the building was going to be magnificent. I am also pleased holiday was a success and that Cyan did a good job

Added: June 23, 2016
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Hello Cyan,
We had a most enjoyable holiday and especially the staff at hotel Kette were very friendly and helpful for us both. The water taxi worked well and on time.

The only thing that I would mention for any one else arriving at Marco Polo airport which is being extended as you are probably aware. When given instructions to find the water taxi was first to walk through the car park and as it was raining we missed the turning for the water taxi! We then walked back and retraced our steps to find the signs and found the covered walk way our mistake and very easy on the way back!

best wishes Liz

Ian Prior reply: Comments of your type are of great interest and use to the team at Westway Travel. Transfers at Marco Polo are always difficult to organise because the real private transfers cost so much money but perhaps on arrival it may be a cost worth considering. You observations have reignited the debate and I will have a look at how we can improve the advice we give our clients going to Venice

Added: June 20, 2016
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All good thank you Tina, hotel was good and in a great position, transfer took us to the Radisson Blu in Nice instead of Cannes but all your paper work was in order and it only took us 10mins out of our way – all good thanks for another successful trip.



Ian Prior reply: Thanks for taking the time to visit our Guestbook

After seeing the photograph of your Grand Prix seats I can see why you had such a great trip. I know Tina is not a petrol head but it does help when you have great Tour operator support by companies like Kirker

Thanks again for continuing to let Westway Travel look after your Holiday plans

Added: June 13, 2016
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Hi Cyan

Just to let you know we had an amazing time! I would definitely recommend the hotel, sitting on the terrace with views of Lokrum Island and Dubrovnik old Town while eating breakfast was incredible. We loved Croatia and went on a number of coach trips, ancient Montenegro, Mostar and 'Into the Countryside' we filled everyday with something special whether it was a boat trip or tuk tuk ride up the mountains.
It really was a memorable holiday.
Thank you
Margaret Davis

Ian Prior reply: Great news about your Croatia trip. My last visit was when it was Yugoslavia but since then I know that so much has changed especially in relation to quality. I will make sure Cyan gets a pat on the back for her service levels and I thank you for allowing Westway Travel to look after your holiday plans

Added: June 13, 2016
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Hi Cyan
The Las Vegas trip was very good. All arrangements worked well and 5 days was just about right for this type of holiday.
Helicopter Trip to the Grand Canyon & Hoover Dam was a real highlight. We had the front seats and the views were amazing. Flying over the strip at night, on the return trip was magical. (Maverick Helicopters)
Needless to say, The Bellagio Hotel is outstanding. We must have visited 10 hotels on our walks but even the Wynn Hotel, good as it is, did not match the Bellagio. The Fountain view from our room was spectacular.
Temperatures ranged from 80 degs when we arrived and built up to 107 when we left. Challenging but enjoyable.
The weekend that we stayed in Las Vegas is MEMORIAL WEEKEND. Very busy with the high rollers coming in from all corners of the USA. Never seen money spent like it. They gamble 24/7 and I am not kidding.
Thanks for everything you did to make the holiday so successful. Well done.

Ian Prior reply: Thanks for taking the time to post on our Guestbook. Getting client feedback is of upmost importance to us not just to raise our standards but to reassure other clients that the holiday we promote are good ones. Mind you Las Vegas is an easy sell it does what it says on the tin. High quality fun

Added: June 7, 2016
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