Westway Travel Branches in Wickford, Upminster and Thorpe Bay Essex

WELCOME TO OUR GUEST BOOK
Review websites are now an integral part of the travel industry and booking process but recent concerns about them being manipulated by service providers are a worry. By posting your comments about venues, properties and Westway Travel I can assure you of two things.

1) The right people will see them. By this I mean either you, Westway clients or other travellers will read reviews from like minded local people.
2) I will personally be following all comments and will add my thoughts to all postings.

Remember we are independent of all Tour Operators and hotels and have no bias towards any product range. It is my staffs’ job to make sure you experience the best holiday possible.

I thank you in advance for taking the time to complete the guest book.
Ian Prior, Managing Director
Westway Travel
Tel - 01268 735301
ianprior@westwaytravel.co.uk

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Number of entries: 192 Number of pages: 20
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Comments:
Eventually made it to Alghero having had to cancel a previous trip. Hotel is in a great position overlooking the sea and is superb in every way. Quite a walk to the town and harbour but would be fine if you are younger and fitter than us.!! We went with Just Sardinia and their rep met us at the airport and kept in touch by text several times during the week. We were very impressed with this company. My usual thanks to Maxine for all she did to make this holiday really enjoyable.

Ian Prior reply: Thank you for your kind words and I will speak to Maxine about her high service levels.

Just Sardinia are one of a group of small companies that try to personalise the service they offer. So many clients feel that there are only big companies to make bookings with but in reality we work with many smaller ones. Perhaps next year we can introduce you to another of these tour operators


Added: July 4, 2016
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Comments:
Emma did a great job of organising every detail of our holiday to Sorrento which made it very relaxing for us. A great hotel and excellent service throughout.
As mentioned to Emma our only comment is that it would be even better service if the Citalia rep was to meet you in person at some point at the beginning of your holiday to discuss tours, etc., rather than only having e-mail/phone contact, although this was not a problem at all because the hotel staff provided a fantastic service and covered all of our requirements

Ian Prior reply: So pleased to hear that Emma did a great job and that you enjoyed Italy so much. The Capodimonte has been a favourite of ours for many years and I am pleased it did not fail to please

I am a real Italy lover so if you are looking for another recommendation for next year don't hesitate to let us know. I don’t think you can beat the food, the culture, the friendly people and the crystal clear seas


Added: July 4, 2016
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Comments:
Hi Cyan,
Once again the trip was a lovely early break. Great warm weather. Good flights (on time this year)
The hotel was just as good as last years which was the Platjador (being sister hotels one would hope so). Phil preferred last years as it was right on the prom whereas the Galleon was in town. We had a very large balcony right at roof top level - Room 401 - worth remembering. The pool was quiet but had a lot of blossoming trees around it (such a small complaint) which fell on the sun beds etc.
I once again went paddle boarding - Sitges SUP, which was lovely and a day trip to see inside the Sagrada Famillia. The hotel is only about 4 minutes walk from the bus stop for Barcelona/Airport buses.
Thanks again for all your help.
Take care and until the next time.
Kind regards
Tina & Phil.

Ian Prior reply: congratulations on getting into the Sagrada Famillia. I left it to late to book but new that as soon as I saw it the building was going to be magnificent. I am also pleased holiday was a success and that Cyan did a good job


Added: June 23, 2016
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Comments:
Hello Cyan,
We had a most enjoyable holiday and especially the staff at hotel Kette were very friendly and helpful for us both. The water taxi worked well and on time.

The only thing that I would mention for any one else arriving at Marco Polo airport which is being extended as you are probably aware. When given instructions to find the water taxi was first to walk through the car park and as it was raining we missed the turning for the water taxi! We then walked back and retraced our steps to find the signs and found the covered walk way our mistake and very easy on the way back!

best wishes Liz

Ian Prior reply: Comments of your type are of great interest and use to the team at Westway Travel. Transfers at Marco Polo are always difficult to organise because the real private transfers cost so much money but perhaps on arrival it may be a cost worth considering. You observations have reignited the debate and I will have a look at how we can improve the advice we give our clients going to Venice


Added: June 20, 2016
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Comments:
All good thank you Tina, hotel was good and in a great position, transfer took us to the Radisson Blu in Nice instead of Cannes but all your paper work was in order and it only took us 10mins out of our way – all good thanks for another successful trip.

Cheers

Bill

Ian Prior reply: Thanks for taking the time to visit our Guestbook

After seeing the photograph of your Grand Prix seats I can see why you had such a great trip. I know Tina is not a petrol head but it does help when you have great Tour operator support by companies like Kirker

Thanks again for continuing to let Westway Travel look after your Holiday plans


Added: June 13, 2016
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Comments:
Hi Cyan

Just to let you know we had an amazing time! I would definitely recommend the hotel, sitting on the terrace with views of Lokrum Island and Dubrovnik old Town while eating breakfast was incredible. We loved Croatia and went on a number of coach trips, ancient Montenegro, Mostar and 'Into the Countryside' we filled everyday with something special whether it was a boat trip or tuk tuk ride up the mountains.
It really was a memorable holiday.
Thank you
Regards
Margaret Davis

Ian Prior reply: Great news about your Croatia trip. My last visit was when it was Yugoslavia but since then I know that so much has changed especially in relation to quality. I will make sure Cyan gets a pat on the back for her service levels and I thank you for allowing Westway Travel to look after your holiday plans


Added: June 13, 2016
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Comments:
Hi Cyan
The Las Vegas trip was very good. All arrangements worked well and 5 days was just about right for this type of holiday.
Helicopter Trip to the Grand Canyon & Hoover Dam was a real highlight. We had the front seats and the views were amazing. Flying over the strip at night, on the return trip was magical. (Maverick Helicopters)
Needless to say, The Bellagio Hotel is outstanding. We must have visited 10 hotels on our walks but even the Wynn Hotel, good as it is, did not match the Bellagio. The Fountain view from our room was spectacular.
Temperatures ranged from 80 degs when we arrived and built up to 107 when we left. Challenging but enjoyable.
The weekend that we stayed in Las Vegas is MEMORIAL WEEKEND. Very busy with the high rollers coming in from all corners of the USA. Never seen money spent like it. They gamble 24/7 and I am not kidding.
Thanks for everything you did to make the holiday so successful. Well done.
Regards
David

Ian Prior reply: Thanks for taking the time to post on our Guestbook. Getting client feedback is of upmost importance to us not just to raise our standards but to reassure other clients that the holiday we promote are good ones. Mind you Las Vegas is an easy sell it does what it says on the tin. High quality fun


Added: June 7, 2016
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Comments:
We would like to thank Ian and the Westway team, for organising an Amazing trip to Barcelona a magical city. The Hotel Del Mar was in a fabulous location, and it's was a fantastic hotel.. it was totally stress free from start to finish..
We will be seeing you soon for our next adventure.
Many Thanks Joanne and Pete

Ian Prior reply: I know we have spoken already but can I take this opportunity to thank you for taking the time to make a comment on our guestbook

See you next time


Added: June 4, 2016
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Comments:
we had a wonderful week at the Sami Beach hotel where the proprietors and staff were so friendly and welcoming.The rooms were kept spotless the whole week and the towels were changed every day.The continental style breakfast had enough choice for everyone and the waitress kept your cup replenished the whole time with coffee and tea. There was a lovely relaxing feeling to the place and because the majority of the guests there were over 50 years of age, it was quiet and peaceful around the pool area where you could order drinks at the bar and it was brought over to your lounger.The hotel is within easy walking distance into Sami and it's restaurants and there was a lovely little bakery about 5 minutes walk away (up hill) where you could get rolls, cakes, pastries, teas, coffee or ice-creams. Obviously we had beautiful weather but couldn't get it in the suit-case to bring back.

Ian Prior reply: My first trip to Cephalonia was to Sami and I can see why you had such a nice Holiday. I also like the fact your hotel was directly on the sea front which adds to the enjoyment of any holiday


Added: June 3, 2016
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Comments:
Once again a very enjoyable holiday booked through Westway travel. All going to plan without a hitch.
We will book again through Westway.
Flying from Southend could not be recommended highly enough
Our future holidays will be going from there.

Ian Prior reply: Porto Pollensa is always a winner yet what excites me more is the joy that travelling thru Southend has given you. Westway Travel are booking more people from this airport than ever so you will be pleased to see it is here to stay

Thanks for taking timeout of your busy day to sign our guest book


Added: June 3, 2016
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