Westway Travel Branches in Wickford, Upminster and Thorpe Bay Essex

Review websites are now an integral part of the travel industry and booking process but recent concerns about them being manipulated by service providers are a worry. By posting your comments about venues, properties and Westway Travel I can assure you of two things.

1) The right people will see them. By this I mean either you, Westway clients or other travellers will read reviews from like minded local people.
2) I will personally be following all comments and will add my thoughts to all postings.

Remember we are independent of all Tour Operators and hotels and have no bias towards any product range. It is my staffs’ job to make sure you experience the best holiday possible.

I thank you in advance for taking the time to complete the guest book.
Ian Prior, Managing Director
Westway Travel
Tel - 01268 735301

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Number of entries: 195 Number of pages: 20
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We would like to thank Ian and the Westway team, for organising an Amazing trip to Barcelona a magical city. The Hotel Del Mar was in a fabulous location, and it's was a fantastic hotel.. it was totally stress free from start to finish..
We will be seeing you soon for our next adventure.
Many Thanks Joanne and Pete

Ian Prior reply: I know we have spoken already but can I take this opportunity to thank you for taking the time to make a comment on our guestbook

See you next time

Added: June 4, 2016
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we had a wonderful week at the Sami Beach hotel where the proprietors and staff were so friendly and welcoming.The rooms were kept spotless the whole week and the towels were changed every day.The continental style breakfast had enough choice for everyone and the waitress kept your cup replenished the whole time with coffee and tea. There was a lovely relaxing feeling to the place and because the majority of the guests there were over 50 years of age, it was quiet and peaceful around the pool area where you could order drinks at the bar and it was brought over to your lounger.The hotel is within easy walking distance into Sami and it's restaurants and there was a lovely little bakery about 5 minutes walk away (up hill) where you could get rolls, cakes, pastries, teas, coffee or ice-creams. Obviously we had beautiful weather but couldn't get it in the suit-case to bring back.

Ian Prior reply: My first trip to Cephalonia was to Sami and I can see why you had such a nice Holiday. I also like the fact your hotel was directly on the sea front which adds to the enjoyment of any holiday

Added: June 3, 2016
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Once again a very enjoyable holiday booked through Westway travel. All going to plan without a hitch.
We will book again through Westway.
Flying from Southend could not be recommended highly enough
Our future holidays will be going from there.

Ian Prior reply: Porto Pollensa is always a winner yet what excites me more is the joy that travelling thru Southend has given you. Westway Travel are booking more people from this airport than ever so you will be pleased to see it is here to stay

Thanks for taking timeout of your busy day to sign our guest book

Added: June 3, 2016
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Our city break to Vienna was a great success, and the travel arrangements were impeccable.

We decided to have 5 nights and would strongly recommend that no fewer than 4 nights is booked for this city. There is so much to see, and by booking a 3 day hop on-hop off bus tour we managed to see most of the significant places of interest. We also attended a concert, toured the State Opera house, and walked the inner city on the two days we had left.

For culture, sight seeing and sheer indulgence we found that Vienna met all our expectations.

Westway travel gave us good advice and wonderful service. Thank you, Maxine.


Ian Prior reply: James I have spoken to Maxine and we are both pleased you have had a terrific time in Vienna. Your comments about giving yourself enough time to enjoy the city is very true. To really understand the culture you need to immerse yourself in all that the area has to offer and I am glad Vienna did that for you. let us know if we can help again in the future

Added: May 16, 2016
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This was a really memorable city break. The arrangements made by Tina and Kirker were very smooth. A nice car met us at Ciampino airport and took us to the hotel which was very welcoming and comfortable (a bottle of Prosecco and chocolates was awaiting us in our room - very nice!)

Rome is an amazing place - so much to see. But staying right in the centre of the city as we were, most of the must-see places were within easy walking distance, and we packed more into our five days than we expected.

Rome is very crowded, no question about that, but we found people to be very friendly and polite, and it was not a problem. You are never going to have the Sistine Chapel or the Colosseum to yourself, but we found it all very impressive all the same.

Thanks to Westway Travel and to Kirker - a really good holiday.

Ian Prior reply: Great to hear you had a memorable trip to Rome. Mind you in all honesty not a lot could go wrong. Tina is a good girl in my office, Kirker are a top quality tour operation and Rome as you say is an amazing place. I had my 25th wedding anniversary in the city and cannot wait to go back.

If it is not to be Rome then I hope you keep Westway Travel and Kirker as a winning combination

Added: April 22, 2016
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Everything was 6* - Hotel, rooms, service, food, bar!, skiing, transfer, even weather (one bad day) - thanks so much for organising!!

Ian Prior reply: Good to hear you had a cracking ski trip. I hear the snow was good late in the year?

Added: April 14, 2016
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Sarah, We cannot thank you enough! It was fantastic Everything came together nicely. Singapore Airlines were brilliant lovely inflight service,our flight back from Penang was delayed,so our bags didn't get on a flight home, but a courier delivered them the next day & we were kept informed via text as to their whereabouts.

The Fullerton in Singapore was an ideal location for site seeing. Lovely big room excellent food. Raffles was amazing our only regret - we didn't book an extra night,really felt like I was in a 1920’s Agatha Christie book/film. Our courtyard suite was gorgeous!

Transfers: all lovely cars & drivers. Rasa Hotel in Penang gorgeous too would highly recommend.

Thank you so much for organising everything a job very well done!

Ian Prior reply: Thank you for your kind words to Sarah on our Guestbook. I see that you had baggage problems but what is refreshing is that you were kept well informed and the problem resolved with a minimal of fuss.

Sounds like you will be going back to Raffles and the good news is that the Far East has lots of Beach resorts to combine Singapore with

Thanks again for taking the time to comment on one of our holidays as client feedback allows us to keep an eye on Quality

Added: April 14, 2016
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Barry and I would like to thank Ian and Louise at Wickford for Organising our brilliant trip to Singapore, New Zealand and Australia. 55 days of travel, 7 flights, 3 lots of car hire and over 20 different stops requiring accommodation. Our late decision to travel left them very little time to sort out a complicated itinerary but it was completed within days! They also had to combine our journey with stopovers at friends and relatives.

We were so impressed at how smoothly everything went as we were moving at some considerable speed from town to town. The accommodation was excellent all the way apart from the Waitomo Caves Hotel, but it was our choice to go to there to visit the glow worm caves and there was very little option of where to stay. The location of this and all the other accommodation was brilliant. A lot of thought and expertise had gone into this.

Ian spent time listening to our 'ambitious plans' and his advice was invaluable. We certainly could not have attempted this without him and the team.

We have been singing their praises to friends and 'rellies' and we will be back when we need someone to take Abcare of us on our next adventure! :D

Ian Prior reply: Apologies for the delay in replying to your post. I have just taken a sneaky holiday in Anguilla.

Your 55 days was a challenge to plan as you have to include so many different experiences and make sure they all compliment each other. I am please we got it right this time and when the next monster trip is on the horizon I look forward to being of help

Thanks for your kind comments

Added: March 31, 2016
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Hello Cyan,
We had a lovely week in Lanzarote, although there was quite a strong cold wind but we have no control over the weather. The apartments we stayed in were kept very clean and although a bit basic in the kitchen department, you could ask for toasters etc. if you wanted them. We were just a ten minute walk from all the shops and restaurants in the main part of the resort and we had a supermarket and some restaurants within five minutes in the opposite direction. There was a lovely walk along a promenade which also took you into the main area of the resort. This took longer but it gave us an opportunity to do our daily walk and build up our step count. I would definitely go back again and definitely book a private transfer like we did this time as the complex is in a narrow street and people we were speaking to had to be dropped off and picked up in the main road at the top of the street. Because we were in a minibus it was able to drop us off and pick us up directly outside our apartments.

Thank you for your help with arranging this holiday for us and I will see you in a few weeks to pick up our tickets for our next holiday.

Irene Dobbs

Ian Prior reply: great news about your Lanzarote trip. I see from the file you experienced the New Southend Airport flight and I trust this was also a huge success. The service stops for the summer but I hope you will consider this and Westway Travel for your next booking

Added: March 29, 2016
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Once again what a great time we had in South africa. Many thanks to Tina, and have to say that ian was spot on with the Rovos Rail Train from Pretoria to Capetown, pure luxury. The staff and the food can not be matched. Nothing
was too much trouble. As the rand is 21.75 to our pound you cant spend your money. The other hotels and guest houses that we stayed in very good. All restuarants are very good quality, service and customer satisfaction is top of the agenda. Loads of sites to visit and beeches are stunning. Well Worth a visit go and see for yourself, you will be pleasantly suprised. :!cool:

Ian Prior reply: Paul and Lea

Thanks for signing our guestbook, positive comments give us so much confidence in that what we are trying to achieve here is working. One of those facts is getting clients to look at all the alternatives available to book. South Africa is renowned for the Blue Train but as you found out Rovos Rail is top draw. Thanks again and I hope my team and |I can help in the future

Added: March 22, 2016
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