Westway Travel Branches in Wickford, Upminster and Thorpe Bay Essex

Review websites are now an integral part of the travel industry and booking process but recent concerns about them being manipulated by service providers are a worry. By posting your comments about venues, properties and Westway Travel I can assure you of two things.

1) The right people will see them. By this I mean either you, Westway clients or other travellers will read reviews from like minded local people.
2) I will personally be following all comments and will add my thoughts to all postings.

Remember we are independent of all Tour Operators and hotels and have no bias towards any product range. It is my staffs’ job to make sure you experience the best holiday possible.

I thank you in advance for taking the time to complete the guest book.
Ian Prior, Managing Director
Westway Travel
Tel - 01268 735301

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Number of entries: 208 Number of pages: 21
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We have returned home safely (really didn't want to come back).

Thanks for the e-mail about the airline seats, you were quite correct and everything was fine at the airport.

We have had an absolutely amazing time thanks, really was a great combination of destinations.

New York was as to be expected, crazy busy, hotel was in a great location and ticked the boxes. We had a couple of plumbing issues with the sink over couple of days, but service was great and it was fixed as soon as we called maintenance.

Mexico was paradise. I would recommend the resort highly to anyone. Every aspect was to a very high standard - house keeping, service, food and cleanliness.

Only one slight downfall - they obviously cater for weddings, and unfortunately there was a large party from Texas, around 25 - 30 people, which set camp in the Jacuzzi by the bar, drank from 10 - 9 for 4 days solid and didn't move!! It didn't cause a problem for us, they were harmless, quite loud and rowdy, but very friendly, but for a few of the older couples and families staying there, I don't think they were very impressed at all, as it really did change the atmosphere of the daytime relaxing. It made no difference to us really as we met a few couples out there and had our own celebrations (I did propose), plus we had days sitting around the beach, had days out etc.

Overall, a really good trip, thanks very much for your last minute organising, advice and booking!!

Kind regards

Tim & Natasha

Ian Prior reply: Thanks for taking the time to post your thoughts on our guest book.

The Zoetry is one of our favourites in the area and I am pleased it is still performing at the highest level. When we know something works we try and recommend it as much as possible

Ask Cyan about the next holiday if you can and I am sure she will have another hotel on tap to recommend

Added: August 15, 2016
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To Everybody at Westway thank you very much for not only providing us with a wonderful hotel in Sorrento but also for being completely on the ball and preventing our holiday becoming a disaster.
We planned to travel to Sorrento from Toulouse on the Saturday so when I got a call from Emma at Westway on the Friday saying that Air France were striking and our flights were cancelled I was a little concerned. I shouldn't have worried Emma and the team had already arranged replacement flights and changed the transfer time with the hotel; they even had a few very practical tips for getting about the airport where our transfer was particularly tight.
Thanks again for all your hard work and I can't thank you enough for making then rescuing our holidays.
Best regards
Tommy Bain

Ian Prior reply: Thanks for your kind words on our guest book, It was pleasing for me to see that Emma and the Upminster team reacted to a problem and sorted out the flights for you. Typically we get things done during office hours but can I take this opportunity to remind you of our 24/7 service. Each of our offices has an emergency telephone number and it will be answered at any time of the day by a director or manager and they will try and help with any situation possible. Pleased to say we don’t get many calls but when it does the relief they show is worth our effort

Added: August 15, 2016
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I have to let you know how great our holiday was in Ibiza. Everything could not have been more perfect.

Thank you for your card. 50 years of marriage where has it gone! you have always been brilliant!!!

Lin Redgrave

Ian Prior reply: Love the fact 50 years of marriage and you were still dancing in Ibiza !! A lesson for us all I think.

Congratulations and thanks for your kind words about Westway Travel

Added: August 11, 2016
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Just wanted to say a particular thank you to Louise at Wickford branch, and the other ladies there, for their advice and another well organised holiday. X.

Ian Prior reply: Pleasure

Added: July 22, 2016
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The resort of Puerto Pollensa was recommended to us by Westway. The resort was perfect for our young family and it was one of the best holidays we have ever had. The self catering accommodation at Las Velas was excellent and the whole trip went smoothly from start to finish. The location to the beach was fantastic as Westway suggested and the atmosphere of the place was just what we were after. I feel you met our specifications perfectly.

Many thanks for all your help and we look toward to booking our next holiday with you in the near future.

Ian Prior reply: Thank you for taking the time out of your busy day to report back on your Majorca holiday. Puerto Pollensa has always been a firm favourite of ours and especially with families. Not too busy but still plenty of restaurant life is always a perfect mix and I hope our next recommendation is as good

Added: July 9, 2016
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Hi Cyan

Thank you we had a lovely time on Alonnisos

The apartments of Illias studios were lovely, typically Greek with small bathroom and hard bed, but one of the cleanest studios I have ever stayed in. It was very well equipped. (Not that I used the kitchen) It was a short walk to the harbour with restaurant and bars, plus supermarkets. The local beach was only 5 min walk but a bigger beach was about 30 minute walk with sun beds and umbrella for €6 a day. Also had bars and restaurants. To get to this beach you walked down 150 steps okay going down but gets your heart rate going coming back up. The island is beautiful and is very quite and laid back with the cleanest sea water I have ever swam in.

The down side of this holiday

Once you land in Skiathos to get to the port is 5 minute coach ride but we had to wait 4 hours for the ferry. It would have been longer but out flight was delayed by 90 minutes. The ferry crossing took about 30 to 40 minutes.

On our return we had to catch the 6.40am ferry for a 4 pm flight home this flight was also delayed by 90 minutes. On both occasions we did not know about the delay until we were sitting on the plane.

On our wait in Skiathos we were told to leave our cases in a bar this bar had loads of cases and people going up to their bags collecting what they wanted and leaving them again. In this day and age with flight and bag security anyone could tamper with the bags. I found this a bit worrying.

Hope you find this helpful

Thank you for all your help

Kind Regards

Ian Prior reply: Yes I can understand your concerns about baggage and timings. Some of the islands in Greece are remote and keeping control of costs sometimes means we have to wait for a ferry over the expense of a private boat or day room in hotels. I have spoken to Cyan about the booking and we will pay special attention to this should you choose anther away from it all island

Pleased to hear the holiday was a success

Added: July 7, 2016
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Eventually made it to Alghero having had to cancel a previous trip. Hotel is in a great position overlooking the sea and is superb in every way. Quite a walk to the town and harbour but would be fine if you are younger and fitter than us.!! We went with Just Sardinia and their rep met us at the airport and kept in touch by text several times during the week. We were very impressed with this company. My usual thanks to Maxine for all she did to make this holiday really enjoyable.

Ian Prior reply: Thank you for your kind words and I will speak to Maxine about her high service levels.

Just Sardinia are one of a group of small companies that try to personalise the service they offer. So many clients feel that there are only big companies to make bookings with but in reality we work with many smaller ones. Perhaps next year we can introduce you to another of these tour operators

Added: July 4, 2016
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Emma did a great job of organising every detail of our holiday to Sorrento which made it very relaxing for us. A great hotel and excellent service throughout.
As mentioned to Emma our only comment is that it would be even better service if the Citalia rep was to meet you in person at some point at the beginning of your holiday to discuss tours, etc., rather than only having e-mail/phone contact, although this was not a problem at all because the hotel staff provided a fantastic service and covered all of our requirements

Ian Prior reply: So pleased to hear that Emma did a great job and that you enjoyed Italy so much. The Capodimonte has been a favourite of ours for many years and I am pleased it did not fail to please

I am a real Italy lover so if you are looking for another recommendation for next year don't hesitate to let us know. I don’t think you can beat the food, the culture, the friendly people and the crystal clear seas

Added: July 4, 2016
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Hi Cyan,
Once again the trip was a lovely early break. Great warm weather. Good flights (on time this year)
The hotel was just as good as last years which was the Platjador (being sister hotels one would hope so). Phil preferred last years as it was right on the prom whereas the Galleon was in town. We had a very large balcony right at roof top level - Room 401 - worth remembering. The pool was quiet but had a lot of blossoming trees around it (such a small complaint) which fell on the sun beds etc.
I once again went paddle boarding - Sitges SUP, which was lovely and a day trip to see inside the Sagrada Famillia. The hotel is only about 4 minutes walk from the bus stop for Barcelona/Airport buses.
Thanks again for all your help.
Take care and until the next time.
Kind regards
Tina & Phil.

Ian Prior reply: congratulations on getting into the Sagrada Famillia. I left it to late to book but new that as soon as I saw it the building was going to be magnificent. I am also pleased holiday was a success and that Cyan did a good job

Added: June 23, 2016
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Hello Cyan,
We had a most enjoyable holiday and especially the staff at hotel Kette were very friendly and helpful for us both. The water taxi worked well and on time.

The only thing that I would mention for any one else arriving at Marco Polo airport which is being extended as you are probably aware. When given instructions to find the water taxi was first to walk through the car park and as it was raining we missed the turning for the water taxi! We then walked back and retraced our steps to find the signs and found the covered walk way our mistake and very easy on the way back!

best wishes Liz

Ian Prior reply: Comments of your type are of great interest and use to the team at Westway Travel. Transfers at Marco Polo are always difficult to organise because the real private transfers cost so much money but perhaps on arrival it may be a cost worth considering. You observations have reignited the debate and I will have a look at how we can improve the advice we give our clients going to Venice

Added: June 20, 2016
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